Privacy and use of website statements Privacy statement for Learning Links’ website users Learning Links respects the privacy of our website users and understands concerns about the security of personal information. Learning Links is committed to protecting any personal information about users of our websites. Learning Links collects and manages personal information from our websites in the manner described in this statement. This statement relates to our websites www.learninglinks.org.au, www.charityhousie.org.au, www.readingforlife.net.au and www.countingforlife.net.au.
Some examples of some of the ways in which Learning Links may collect your personal information are as follows: Events and fundraising activities. You may have given Learning Links your contact details or other personal information in connection with an event, fundraising activity, donation, purchasing a product, a promotion or competition. Learning Links holds this information so that it can contact you about Learning Links’ latest fundraising activities, promotions, competitions or events. If at any time you do not wish to be contacted please email, telephone, fax or mail us to let us know that you would prefer not to receive any information from us. Learning Links’ website. Learning Links collects some information from you when you use its websites at www.learninglinks.org.au, www.charityhousie.org.au, www.readingforlife.net.au and www.countingforlife.net.au. Your use of the facilities and services available through the websites will determine the amount and type of information that Learning Links collects about you. Contracting out services and disclosures. All records that contain personal information are stored as paper documents in secure filing cabinets or as electronic files on a computer database at Learning Links.
Learning Links will deal with all requests for access to personal information as soon as it is practicable to do so. We reserve the right to take reasonable steps to ensure that the person seeking access is in fact the individual to whom the data relates; or is otherwise entitled to access the data. Requests for a large amount of information, or information which is not currently in use, may take some time before a response can be given. In some cases, consistent with the National Privacy Principles, Learning Links may refuse to give you access to personal information that Learning Links holds about you. If Learning Links refuses to give you access, Learning Links will provide you with reasons for the refusal. Generally, if you request Learning Links to do so, Learning Links will amend any personal information about you held by Learning Links which is inaccurate, incomplete or out of date. If Learning Links disagrees with your view about the accuracy, completeness or currency of a record of your personal information held by Learning Links, and you ask Learning Links to associate with that record a statement that you have a contrary view; Learning Links will take reasonable steps to do so.
Learning Links’ Security Policy Learning Links accepts payments over 128-bit SSL encryption.
Learning Links’ Export Restrictions Learning Links will accept orders from and deliver to any country that is able to receive goods and mail from Australia. All goods are posted and information mailed in accordance with Australia Post’s rules and regulations. The cost of postage exceeding the standard charges listed on Learning Links’ websites is the responsibility of the purchaser and goods will not be posted or mailed unless payment has been received and funds are cleared by our bank.
Learning Links’ Refund Policy Learning Links will refund the purchase price of the goods in accordance with Australian law if they are faulty and not able to be used for the purpose intended and described on our website. In these cases, Learning Links will reimburse the purchaser the cost of returning the goods using Australia Post or their country’s equivalent mailing system at standard postage rates. If we supply another good instead of the faulty good, Learning Links will pay the cost of the postage using Australia Post or their country’s equivalent mailing system at standard postage rates. If goods are fragile, they will be marked as fragile on our website. Fragile goods will be packed with care in bubble wrap packaging material and marked as fragile when posted. All goods will be undamaged at the time of packaging. No responsibility will be taken for goods damaged in transit if the purchaser wishes us to post a good marked as fragile on our website. If a purchaser wishes to purchase a good marked as fragile and is not willing to have the good posted through Australia Post and/or their own country’s mail system or pay the cost of alternative transport nominated by them, they will need to pick up the good from an office of Learning Links. For the locations of Learning Links’ six Sydney Australia metropolitan offices click here. )
Learning Links is an Australian deductible gift recipient and can give tax-deductible receipts for donations in accordance with Australian law. If a donor nominates a particular project on our websites that they would like to fund with their donation, Learning Links will use the donation in the manner that is described on the websites. A tax-deductible receipt will be issued within seven days of receipt for all donations. Donors must seek their own taxation advice for donations, including donations of goods or services. Learning Links cannot provide taxation advice on the tax-deductibility of donations. If a donor changes their mind and wishes to alter the project they would like to fund, they may do so within seven days from the date of receipt of the donation. If a donor would like to change their mind after seven days, Learning Links will investigate whether the funds have already been spent on the nominated project. If the funds have not been spent and in Learning Links’ view families would not be unreasonably disadvantaged by the change, Learning Links will take reasonable steps to expend the donation on the alternate project nominated by the donor. Learning Links reserves the right to include an assessment of the emotional impact as part of the assessment of disadvantage in these circumstances. If the funding has already been spent or committed after seven days of receipt of the donation, Learning Links will not be able to alter the project nominated by the donor for funding. If a project on Learning Links’ websites nominated by a donor is not able to run, be completed or implemented for whatever reason, Learning Links will email the donor within seven days and advise them that the project is complete and no more funding is needed. The donor will then be able to choose an alternate project for their donation or if no alternate project is available, Learning Links will refund the donation in full and notify them that the tax-deductible receipt is no longer valid.
Learning Links’ Shipping Policy Learning Links will ship goods through Australia Post and/or a country’s standard mail system. The purchaser is required to pay all postage and handling costs (including any Australian government taxes and charges) for all goods purchased from Learning Links. Goods are sent at the lowest applicable postage rate unless the purchaser wishes to pay for a faster delivery method. All payments for faster than standard delivery methods must be made at the time of purchasing the goods and additional costs will be advised by Learning Links via email prior to dispatch of the goods. Learning Links will post goods within seven days of receipt of cleared funds to pay for the order in full. Goods will not be shipped if part or insufficient payment is received.
Customer Service Policy When a customer orders and pays for a good on Learning Links’ websites, Learning Links will supply the exact goods as depicted on our websites. If Learning Links is out of stock of a good or there are likely to be delays in delivery, Learning Links will email the purchaser within seven days to advise them of the likely delay and ask the purchaser if they would like to proceed with the transaction or choose another product. If the purchaser would like to cancel the transaction, Learning Links will refund the cost of the good in full to the purchaser’s account.
Privacy statement for families and children who participate in Learning Links’ programs and services Learning Links respects the rights of privacy of all families and children who participate in its programs or use its services. To ensure that Learning Links continues to provide an effective service to children and families we need to establish and keep some records about those children and families. Those records will not necessarily contain personal information. Such records make it possible for Learning Links to provide not only its basic programs and services but also offer some families fee relief and provide information to Government for funding and accountability purposes. The information kept on our records is collected directly from the children and parents concerned. Should further information be needed by Learning Links from other sources we will only seek to obtain such information with the express and prior permission of the parents/family. All records that contain personal information are stored as paper documents in secure filing cabinets or as electronic files on a computer database at Learning Links. Authorised members of Learning Links’ staff access them for professional purposes only. Parents are entitled to access any records held by Learning Links about their child or family and can seek to add to or correct those records if they believe that correction or addition is necessary. Unless compelled by law to do so, no personal information kept by us will be communicated to any party or service external to us without the express and prior written consent of the parent or family concerned.